Privacy Policy

How Wan Animate protects your privacy and handles your data

2025/09/19

Privacy Policy

Effective Date: September 19, 2025

Wan Animate ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our AI video generation platform.

Information We Collect

Information You Provide

  • Account Information: Email address, username, and profile details when you register
  • Content Data: Images, videos, text prompts, and other content you upload for video generation
  • Payment Information: Billing details processed securely through our payment processors
  • Communications: Messages you send to our support team

Automatically Collected Information

  • Usage Data: How you interact with our platform, features used, and time spent
  • Device Information: IP address, browser type, device identifiers, and operating system
  • Technical Data: Error logs, performance data, and service analytics

How We Use Your Information

We use your information to:

  • Provide Services: Generate AI videos, process your content, and deliver results
  • Improve Platform: Enhance our AI models, fix bugs, and develop new features
  • Account Management: Maintain your account, process payments, and provide support
  • Communications: Send service updates, security alerts, and respond to inquiries
  • Legal Compliance: Meet regulatory requirements and protect against fraud

Data Storage and Security

  • Secure Infrastructure: We use industry-standard encryption and security measures
  • Content Processing: Your uploaded content is processed securely and deleted after generation unless saved to your account
  • Limited Access: Only authorized personnel can access your data for service provision
  • Geographic Storage: Data is stored in secure data centers with appropriate protections

Information Sharing

We do not sell your personal information. We may share information only when:

  • Service Providers: With trusted third parties who help operate our platform (AI processing, payment, hosting)
  • Legal Requirements: When required by law, court order, or to protect rights and safety
  • Business Transfers: In connection with mergers, acquisitions, or asset transfers
  • Your Consent: When you explicitly authorize sharing

Your Rights and Choices

You have the right to:

  • Access: Request copies of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Data Portability: Request your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at support@wananimate.org.

Data Retention

  • Account Data: Retained while your account is active
  • Generated Content: Stored based on your account settings and subscription plan
  • Usage Analytics: Aggregated data may be retained for service improvement
  • Legal Requirements: Some data may be retained longer to comply with legal obligations

International Users

Wan Animate operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

Children's Privacy

Our services are not intended for users under 13 years old. We do not knowingly collect personal information from children under 13.

Updates to This Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via email or platform notifications. Continued use of our services constitutes acceptance of the updated policy.

Contact Information

For privacy-related questions or concerns: